Gabe Bryant
Created Handoff Transcript changesCreated Workflow error handlingCreated Integration BuilderCreated Remove the Need of JSON path expression with tight integrations.Created Padding on OneBot webchat icon.Created USU solutionsCreated "You have unsaved changes" when editing workflowCreated Editing the definition of a card will break the card if that definition is in a workflow somewhereCommented on HaloITSMIntegrations will always be something that we are happy to look into, it would definitely be good to have something like this.Commented on Cannot use variables in a Teams cardI Believe this isn't the case anymore either.Commented on Case Statements in Expressions not workingI don't believe this is an issue anymore but we will do some testing around it just to make sure.Commented on Remove top navigation and migrate items to side navigationThis is currently being coded but it is part of a much bigger feature so it will have a longer ETA until it can be completed.Commented on Email ConfigurationThis is definitely something we can look into, we have been looking at some sort of integration with MS Graph for a while so this is a good other use case for integrating with it.Commented on Show Card commands should always have an expiryThis is functionality that will need to explore a bit more, we have been considering a lot of options on how to overcome this and will hopefully have an idea of what to do soon.Commented on Google GeminiThis could be helpful as we will most likely have people who will want to use an AI intent that isn't OpenAI.Commented on Microsoft CopilotThis could be helpful as we will most likely have people who will want to use an AI intent that isn't OpenAI.Commented on Salesforce IntegrationWe are always happy to get new suggestions for integration and salesforce is one that we have had on our roadmap for a while, this can definitely be something that we could pursue.Commented on Card DesignerThis is a good idea, we are currently developing this and will hopefully have it in live systems soon.Commented on Mutli Bot SupportThis is functionality we already have in different ways. If you create a new bot intelligence and a new Teams configuration with a new bot, this second bot can be used for all of the workflows which are using the new Bot Intelligence, this means that you can an external and inter…Commented on “Someone is typing” “ripple”There isn't actually an event in Microsoft Teams for when a technician is typing so this won't actually be possible to implement unless we move to a native client for handoff technicians instead of having them also use Teams.Commented on Hand Off Round RobinThis could be something we could look at in the future, however, we are currently looking into higher priority issues especially with the handoff functionality. Once that gets reworked then this is definitely something that we could look into.Created User new admin keeps last user details in fieldsCreated Remove usage tab in user management if it is not being usedCreated Icon for Teams Card Preview shows old brandingCreated Change Label of "Analyse" on workflow setup tab when using AI as NLP intentCreated Search Query for workflows sometimes throws an errorCreated Conversation with user has ended even if no Handoff has happenedCreated Who ended handoff specificationCreated Larger Icon size limit for the Webchat logo.Created Close Modal x on webchat popup too far from popup.