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Hand Off Round Robin

Feature Request

Is it possible to have an array of hand off personnel (could be obtained from a team for example in ITSM). Once the array is configured OneBot then runs the hand off in a round robin configuration based on those users who are currently available.

Request from one of our prospects

Posted by Alasdair ·
1 comment

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Comments1

  • Gabe Bryant

    •

    Apr 11, 2024

    This could be something we could look at in the future, however, we are currently looking into higher priority issues especially with the handoff functionality. Once that gets reworked then this is definitely something that we could look into.