Kevin Baker

Team

Commented on Draft availableWe’re currently updating the Workflow interface which will provide a new way to interact with Workflow drafts. We will ensure we consider the use experience when moving between drafts and live workflows.Upvoted HaloITSM Commented on Change Card Definitions page title to Card ConfigurationsCard definititions and images will be moved to a new Content Hub when the new interface is released. Hopefully in the next couple of weeks.Commented on Parameterisation available as part of user blocksWe were told that it was ‘ISM’?Upvoted Bot Training Upvoted Card Designer Upvoted Moving Workflow Blocks Created Ability to change name of "Handoff"Created Bot Training Created New Interface Commented on Login AttemptsThis currently being reviewed. Updates to follow.Commented on Export/Import of WorkflowsWe’re currently exploring the ability to import and export Workflow. Whilst this sounds easy enough, we need to ensure imported workflows don’t compromise systems and has suitable validation checks and migration tasks such as linking integration apps to the new system apps. We wi…Created Global Variables Commented on Quick Replies for a Technician during a handoffUnfortunately, MS Teams doesn't provide suitable features to allow us to achieve this in a feasible manner. We understand the need to have this to streamline the efficiency in handoff, however, this will have to wait until we have a Native chat/handoff client.Created Card Designer Created Salesforce Integration Upvoted Larger Icon size limit for the Webchat logo.Created Open & Closed states for webchat icon Created Microsoft Copilot Created Google Gemini Created Increase pagination on images Created Clean up OpenAI models Upvoted Add a "log ticket" button for the technician in a handoff Upvoted Update of description and title on Integration Commented on “Someone is typing” “ripple”Unfortunately, Microsoft Teams doesn't allow us access to this. We will continue to look into ways we can get around this but for the time being, we're unable to implement a solution for this.Created Text Complete formatting Upvoted Regeneration of Endpoint Commented on Quick Replies for a Technician during a handoffI really like this idea, however, I think it would only work in a native handoff client as we might struggle to implement a workaround solution inside teams. This certainly requires some thought as I can see it being a very useful feature.Created Web Scraper Knowledge Base Integration Created Show Card commands should always have an expiry