Bot Training

Currently, every interaction with an End User must be via a Workflow. While our workflow engine is incredibly versatile, we must create many workflows to accommodate knowledge searches.

To make OneBot more ‘intelligent’ and versatile from the start, we will implement Bot Training. This new feature will allow Admins to link or import data to OneBot to train it on the organisation's use cases for OneBot. The idea is that you could consume a website or a knowledge base that would be searchable by the bot to answer questions in conjunction with running a workflow.

Where the bot can answer an end user query based on its training, it will reply, not with a card, but in a natural language response.

This approach will drastically improve the TTV and ROI of an implementation, as the bot could be up and running within minutes of training. It will also create a better end-user experience as the current setup of answering queries with full-knowledge articles is subjected to third-party system designs.