Alasdair

Commented on Mutli Bot SupportTo confirm the multi-bots scenario has worked on my demo system quite well.Upvoted Base64 Encode Function Commented on Mutli Bot SupportCurrently testing a solution provided by Pete Created Mutli Bot Support Created Hand Off Round Robin Created API Keys in Plain Text Commented on Help Documentation on Team User Availability@Kevin Baker is there any update on this, I have added my tenant ID but cannot authorise the connection.Created Email Configuration Created Export/Import of Workflows Created Adoption/Usage Dashobards Created Help Documentation on Team User Availability Created Case Statements in Expressions not working Created Cannot use variables in a Teams card Commented on Chat/Handoff TranscriptsIt would be great to pull the summary as a variable in to an API call so the transcript can be logged against a ticket for example in an Incident system.Commented on Case expression front-end implementationFrom a configuration perspective when an expression is used you have to drill down to see what it's actually doing. This becomes harder when you are using expressions within expressions.Upvoted Use AI to determine user intent in combination with Workflow descriptions Upvoted Field Mapping Dialog Created Moving Workflow Blocks Upvoted HaloITSM