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Chat/Handoff Transcripts

We need to be able to email chat transcripts when a handoff is completed.

Status: Released2 comments

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Comments2

  • Alasdair

    •

    Aug 22, 2023

    It would be great to pull the summary as a variable in to an API call so the transcript can be logged against a ticket for example in an Incident system.

    • Kevin Baker

      Team•

      Aug 22, 2023

      I believe this is what the guys are planning. We'll be testing it tomorrow so fingers crossed we'll have this ready next week.