Link Business Objects

Reference documentation for using the Ivanti Neurons for ITSM Link Business Objects action

Written By Support Channel

Last updated 8 months ago

Overview of the Link Business Objects action

The Link Business Object action allows you to create a relationship between two business object records in Ivanti Neurons for ITSM using Link Business Objects API.

Purpose

Create a defined relationship between two records from one or more business objects within Ivanti Neurons for ITSM.

Parameters

1 Neurons for ISM Instance
1 Business Object
1 Relationship
1 Parent Business Object Unique ID
1 Child Business Object Unique ID

Output

None

Understanding the Link Business Objects action

The Link Business Object action is used to associate two records in Ivanti Neurons for ITSM, allowing you to build relationships such as parent-child connections between business objects. This is used to connect related items, such as linking an Incident to a Problem or associating a Task with a Change Request.

Neurons for ISM System

Select the Ivanti Neurons for ITSM system that the schema will be retrieved from.

Business Object

Specify the exact name of the business object. For example: Incident

Relationship

The name of the relationship as defined in the Ivanti environment.

Parent Business Object Unique Id

The unique identifier of the parent record the action will link to. (RecId)

Child Business Object Unique Id

The unique identifier of the child record the action will link to. (RecId)

Working with Link Business Objects action

The Link Business Objects action is useful for creating relationships between two records within Ivanti Neurons for ITSM, such as linking tasks to a change request.

Create and manage Link Business Objects actions

Add a Link Business Objects action

Add the action

Use the following steps to add the action to a workflow.

Configure the action

Use the following steps to configure the action.

  1. Set values for the Neurons for ISM System, Business Object, Relationship, Parent Business Object Unique Id and Child Business Object Unique Id.

  2. Click back in the main view to hide the slide-over.

Delete a Link Business Objects action

Use the following steps to remove the action from your workflow:

Take care when deleting an action to also remove any logic using its outputs: workflow steps may function incorrectly or break if they attempt to evaluate an output of a deleted action.